TENCEL – Fabrics Online

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Before placing your order, please carefully review our Terms of Service. Your use of this site or placing an order signifies your full agreement to these terms.

Processing

Fabric is sold in increments of one meter. You also have the option to order a sample swatch. All sales are considered final.

We kindly ask that you review your order carefully before completing your purchase.
All orders are processed and shipped within 5 business days of payment.

For local pick-up, your order will be available within 2 business days. Please be advised that orders cannot be modified or canceled once processing has begun.

During promotional periods, extended shipping times of up to 3 weeks may occur.

We are unable to retroactively apply any discounts.

Shipping

Please note that once an order has been dispatched, we are not liable for any delays that may occur during transit due to weather, customs, or other circumstances beyond our control.

In the event of a package being returned to our facility, it can be resent or refunded. However, this will result in additional shipping charges.

We will provide full assistance with any lost or stolen packages. A refund, credit, or reshipment will be processed only after Canada Post or FedEx concludes their investigation.

Oversized orders exceeding 40 lbs may be subject to additional shipping costs, which will be calculated and communicated upon packing.

Defective Products

All sales are final. While we strive for the highest quality, in the event you receive a defective product, please contact us within 7 business days of delivery. We will work with you to find a solution, which may include a replacement, credit, or refund at our discretion. We are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.

Taxes & Duties

When you place an international order, you agree that your package may be subject to import taxes, duties, and customs fees determined by your country. These charges are the customer's sole responsibility and are not within our control.

We are not liable for any delays that result from customs processing.

If a package is returned to us because you refused to pay these fees, we may issue a refund at our discretion, minus any shipping and handling costs.

By purchasing from us, you agree to comply with your country's customs laws and regulations.

Disclaimer

Please be advised that the color of the fabric may vary from what you see online due to differences in monitor and device settings.

To ensure the longevity of your fabric, we highly recommend following the provided care instructions on both the product listing and the label. We cannot accept returns for items damaged due to improper laundering.

We reserve the right to refuse any order at our discretion due to unforeseen circumstances, including but not limited to inventory discrepancies or operational closures. Should this occur, we will contact you immediately to discuss an appropriate resolution.

Intellectual Property

All content on this site, including text, graphics, logos, images, and software, is the property of Tangana Textiles or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, modify, or distribute any content from this site without our prior written permission.

Disclaimer of Warranties

This site and all products are provided on an "as-is" and "as-available" basis without any warranties, either express or implied. Tangana Textiles makes no representations or warranties of any kind regarding the operation of this site or the information, content, or materials included on this site.

Changes

We reserve the right to update or modify our Terms of Service to reflect changes to our practices or for other operational, legal, or regulatory reasons.

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