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Last Updated: May 27, 2026
At Fabrics Online ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using fabricsonline.com, you agree to the practices described below.
We collect information you provide directly to us, including:
We also collect certain information automatically when you visit our website:
We use your personal information to:
We collect and use your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, in accordance with Act 25 (Law 25).
We only send marketing communications to customers who have given express or implied consent as defined by CASL. You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us at info@fabricsonline.com.
We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our business, including:
These providers are contractually required to protect your information and use it only for the services they provide to us. Some providers may be located outside Canada; in such cases, your information may be subject to the laws of those jurisdictions.
We may also disclose your information when required by law or to protect the rights and safety of our customers and business.
Our website uses cookies — small text files stored on your device — to make the site function properly, remember your preferences, and analyze how visitors use the site.
Types of cookies we use:
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Order records are generally retained for a minimum of seven (7) years in accordance with Canadian tax regulations.
Under PIPEDA, you have the right to:
Residents of Quebec have additional rights under Law 25, including the right to data portability and the right to be informed of any automated decision-making processes that significantly affect you.
To exercise any of these rights, please contact us at info@fabricsonline.com.
We use industry-standard measures to protect your personal information, including SSL encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Our website is not directed to children under the age of majority in their province or territory of residence. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:
Fabrics Online
3230 Yonge Street
Toronto, Ontario, M4N 3P6
Canada
Email: info@fabricsonline.com
Phone: +1 647 405 1700
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Before placing your order, please carefully review our Terms of Service. Your use of this site or placing an order signifies your full agreement to these terms.
Fabric is sold in increments of one meter. You also have the option to order a sample swatch. All sales are considered final.
We kindly ask that you review your order carefully before completing your purchase.
All orders are processed and shipped within 5 business days of payment.
For local pick-up, your order will be available within 2 business days. Please be advised that orders cannot be modified or canceled once processing has begun.
During promotional periods, extended shipping times of up to 3 weeks may occur.
We are unable to retroactively apply any discounts.
Please note that once an order has been dispatched, we are not liable for any delays that may occur during transit due to weather, customs, or other circumstances beyond our control.
In the event of a package being returned to our facility, it can be resent or refunded. However, this will result in additional shipping charges.
We will provide full assistance with any lost or stolen packages. A refund, credit, or reshipment will be processed only after Canada Post or FedEx concludes their investigation.
Oversized orders exceeding 40 lbs may be subject to additional shipping costs, which will be calculated and communicated upon packing.
All sales are final. While we strive for the highest quality, in the event you receive a defective product, please contact us within 7 business days of delivery. We will work with you to find a solution, which may include a replacement, credit, or refund at our discretion. We are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.
When you place an international order, you agree that your package may be subject to import taxes, duties, and customs fees determined by your country. These charges are the customer's sole responsibility and are not within our control.
We are not liable for any delays that result from customs processing.
If a package is returned to us because you refused to pay these fees, we may issue a refund at our discretion, minus any shipping and handling costs.
By purchasing from us, you agree to comply with your country's customs laws and regulations.
Please be advised that the color of the fabric may vary from what you see online due to differences in monitor and device settings.
To ensure the longevity of your fabric, we highly recommend following the provided care instructions on both the product listing and the label. We cannot accept returns for items damaged due to improper laundering.
We reserve the right to refuse any order at our discretion due to unforeseen circumstances, including but not limited to inventory discrepancies or operational closures. Should this occur, we will contact you immediately to discuss an appropriate resolution.
All content on this site, including text, graphics, logos, images, and software, is the property of FABRICS ONLINE Textiles or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, modify, or distribute any content from this site without our prior written permission.
This site and all products are provided on an "as-is" and "as-available" basis without any warranties, either express or implied. FABRICS ONLINE Textiles makes no representations or warranties of any kind regarding the operation of this site or the information, content, or materials included on this site.
We reserve the right to update or modify our Terms of Service to reflect changes to our practices or for other operational, legal, or regulatory reasons.