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1. How is fabric sold – by the meters or in piece?
All of our fabrics are sold by the meters, allowing you to purchase exactly the length you need for your project. When you order multiple metres of the same fabric, we will always cut it as one continuous piece whenever possible, so you can work without unwanted seams. This ensures consistent colour and texture throughout your material.
2. Can I order fabric samples/swatches?
Yes – for all of our fabrics, we offer swatches so you can see and feel the fabric before making a larger purchase. Ordering a swatch is the best way to ensure the colour, texture, and weight meet your expectations. Simply select the sample option on the product page and add it to your cart. This is especially helpful for colour matching and testing drape or stretch.
3. Will colours look exactly the same in person as they do on my screen?
Please note that actual fabric colours may vary slightly from what you see on your device. This is due to differences in monitor settings, screen brightness, and the natural variations between dye lots. We make every effort to photograph our fabrics accurately, but for the most reliable match, we recommend ordering a swatch first.
4. Can I cancel or change my order after it’s placed?
We’re happy to accommodate changes or cancellations if we receive your request before cutting begins. Once a fabric has been cut to your specifications, it cannot be altered or cancelled as it is considered a custom order. If you need to make a change, please contact us as soon as possible so we can assist you.
5. What is your return policy?
Because our fabrics are cut to order, all sales are final. This means we are unable to accept returns or exchanges for change of mind, colour preference, or ordering errors. We encourage customers to review fabric details carefully and order swatches if needed before committing to a full length.
6. I received the wrong or faulty fabric – what should I do?
If there is an error or defect with your order, please contact us right away with your order number and clear photos of the issue. We will work quickly to resolve the problem, which may include sending a replacement, shipping missing items, or issuing a refund. Our goal is to ensure you receive the correct fabric in perfect condition.
7. What happens if my package is returned to sender or the address was incorrect?
If a parcel is returned to us due to an incorrect or incomplete address provided at checkout, we can resend it once the additional shipping fee has been paid. If the return is the result of an error on our side, we will cover the reshipping cost. Please double-check your shipping details before confirming your order to avoid delays.
8. Do you sell wholesale to studios or apparel brands?
Yes – we work with studios, independent designers, and apparel brands. Wholesale terms vary depending on the fabric type, quantity, and availability. Please contact us directly to discuss your business needs, minimum order quantities, and pricing.
9. Do your fabrics have certifications (e.g., OEKO-TEX, GOTS)?
We list any relevant fabric certifications on the individual product pages so you know exactly what you’re buying. For certain batches, we can provide copies of certification documents upon request. These certifications can give you confidence that your fabric meets specific environmental, ethical, or safety standards.
10. What about slight length variations or fabric remnants?
Due to the nature of cutting fabric, small variations in length of up to ±2 cm may occur. If we have end-of-roll pieces or remnants available, they will be clearly marked on the product page and sold at an adjusted price. We ensure that any such variations do not affect the usability of the fabric.
11. How can I contact customer service?
The quickest way to reach us is by email at info@fabricsonline.com or through our online contact form. Our customer service team responds to inquiries during business hours, Monday to Friday, and we aim to reply within 1–2 business days.
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Before placing your order, please carefully review our Terms of Service. Your use of this site or placing an order signifies your full agreement to these terms.
Fabric is sold in increments of one meter. You also have the option to order a sample swatch. All sales are considered final.
We kindly ask that you review your order carefully before completing your purchase.
All orders are processed and shipped within 5 business days of payment.
For local pick-up, your order will be available within 2 business days. Please be advised that orders cannot be modified or canceled once processing has begun.
During promotional periods, extended shipping times of up to 3 weeks may occur.
We are unable to retroactively apply any discounts.
Please note that once an order has been dispatched, we are not liable for any delays that may occur during transit due to weather, customs, or other circumstances beyond our control.
In the event of a package being returned to our facility, it can be resent or refunded. However, this will result in additional shipping charges.
We will provide full assistance with any lost or stolen packages. A refund, credit, or reshipment will be processed only after Canada Post or FedEx concludes their investigation.
Oversized orders exceeding 40 lbs may be subject to additional shipping costs, which will be calculated and communicated upon packing.
All sales are final. While we strive for the highest quality, in the event you receive a defective product, please contact us within 7 business days of delivery. We will work with you to find a solution, which may include a replacement, credit, or refund at our discretion. We are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.
When you place an international order, you agree that your package may be subject to import taxes, duties, and customs fees determined by your country. These charges are the customer's sole responsibility and are not within our control.
We are not liable for any delays that result from customs processing.
If a package is returned to us because you refused to pay these fees, we may issue a refund at our discretion, minus any shipping and handling costs.
By purchasing from us, you agree to comply with your country's customs laws and regulations.
Please be advised that the color of the fabric may vary from what you see online due to differences in monitor and device settings.
To ensure the longevity of your fabric, we highly recommend following the provided care instructions on both the product listing and the label. We cannot accept returns for items damaged due to improper laundering.
We reserve the right to refuse any order at our discretion due to unforeseen circumstances, including but not limited to inventory discrepancies or operational closures. Should this occur, we will contact you immediately to discuss an appropriate resolution.
All content on this site, including text, graphics, logos, images, and software, is the property of Tangana Textiles or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, modify, or distribute any content from this site without our prior written permission.
This site and all products are provided on an "as-is" and "as-available" basis without any warranties, either express or implied. Tangana Textiles makes no representations or warranties of any kind regarding the operation of this site or the information, content, or materials included on this site.
We reserve the right to update or modify our Terms of Service to reflect changes to our practices or for other operational, legal, or regulatory reasons.
