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Last Updated: 2026-03-05
At FabricsOnline.com, we are dedicated to providing high-quality textiles for your projects. Because the majority of our products are cut specifically to your custom requirements, our return policy is outlined strictly below. Please review this carefully before placing your order.
To ensure we can offer specific cuts and minimize waste, all fabric sales are final. Once an order has been placed and the fabric has been cut from the bolt, we are unable to accept refunds, cancellations, or exchanges. This applies to:
Cut-to-order fabrics (by the metre/yard).
Remnants and clearance items.
Digital patterns.
While we inspect every cut, mistakes can occasionally happen. If you receive an incorrect item, or if the fabric has a significant manufacturer defect:
Notification: Please contact us at info@tanganatextiles.com within 7 days of receiving your order.
Resolution: We will work with you to replace the item or issue a refund. We may ask for photos of the defect to verify the issue for our records.
Condition: The fabric must be unwashed and uncut by you to be eligible for a claim.
We strive to represent our fabrics as accurately as possible. We photograph our inventory in natural light and write detailed descriptions to assist you.
However, we cannot guarantee that the colour on your screen will match the actual fabric exactly.
Variation: Every monitor and mobile display renders colour, brightness, and contrast differently.
Recommendation: If a specific colour match is critical for your project, we strongly recommend ordering a Sample/Swatch from the product page before purchasing yardage. Variations in colour are not considered defects and are not eligible for return.
We provide care instructions based on the information given to us by our suppliers and manufacturers.
Responsibility: It is the customer's responsibility to follow these care instructions.
Washing: We cannot accept returns or liability for fabric that has been damaged, shrunk, or altered during the washing, drying, or ironing process. We recommend testing a small swatch if you are unsure how the fabric will behave.
If you have questions about a specific fabric, drape, or texture prior to ordering, please reach out! We are happy to help you make the right choice to avoid the need for a return.
Email: info@fabricsonline.com
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Before placing your order, please carefully review our Terms of Service. Your use of this site or placing an order signifies your full agreement to these terms.
Fabric is sold in increments of one meter. You also have the option to order a sample swatch. All sales are considered final.
We kindly ask that you review your order carefully before completing your purchase.
All orders are processed and shipped within 5 business days of payment.
For local pick-up, your order will be available within 2 business days. Please be advised that orders cannot be modified or canceled once processing has begun.
During promotional periods, extended shipping times of up to 3 weeks may occur.
We are unable to retroactively apply any discounts.
Please note that once an order has been dispatched, we are not liable for any delays that may occur during transit due to weather, customs, or other circumstances beyond our control.
In the event of a package being returned to our facility, it can be resent or refunded. However, this will result in additional shipping charges.
We will provide full assistance with any lost or stolen packages. A refund, credit, or reshipment will be processed only after Canada Post or FedEx concludes their investigation.
Oversized orders exceeding 40 lbs may be subject to additional shipping costs, which will be calculated and communicated upon packing.
All sales are final. While we strive for the highest quality, in the event you receive a defective product, please contact us within 7 business days of delivery. We will work with you to find a solution, which may include a replacement, credit, or refund at our discretion. We are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.
When you place an international order, you agree that your package may be subject to import taxes, duties, and customs fees determined by your country. These charges are the customer's sole responsibility and are not within our control.
We are not liable for any delays that result from customs processing.
If a package is returned to us because you refused to pay these fees, we may issue a refund at our discretion, minus any shipping and handling costs.
By purchasing from us, you agree to comply with your country's customs laws and regulations.
Please be advised that the color of the fabric may vary from what you see online due to differences in monitor and device settings.
To ensure the longevity of your fabric, we highly recommend following the provided care instructions on both the product listing and the label. We cannot accept returns for items damaged due to improper laundering.
We reserve the right to refuse any order at our discretion due to unforeseen circumstances, including but not limited to inventory discrepancies or operational closures. Should this occur, we will contact you immediately to discuss an appropriate resolution.
All content on this site, including text, graphics, logos, images, and software, is the property of Tangana Textiles or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, modify, or distribute any content from this site without our prior written permission.
This site and all products are provided on an "as-is" and "as-available" basis without any warranties, either express or implied. Tangana Textiles makes no representations or warranties of any kind regarding the operation of this site or the information, content, or materials included on this site.
We reserve the right to update or modify our Terms of Service to reflect changes to our practices or for other operational, legal, or regulatory reasons.